This survey is anonymous.  However if you would like a representative of EET Ltd to contact you to discuss any issues,  please leave your contact details at the end of the survey.

Question 1

 What do you consider an appropriate response time to breakdowns? (Excluding passenger entrapments)
Less than 30 min
Less than 1 hour
Less than 2 hours
Less than 4 hours
Less than 6 hours
Comments:

Question 2

Do you feel there is a need to be kept informed of new products and if so what is the best means of receiving that information?  

No     never
No     I like to do my own research
Yes   I like to be informed through brochure xxxxxx xxxxxx mailings
Yes   I like to be informed through a web page I xxxxxx can peruse at my leisure
Yes   I like to be informed through email brochures
Comments

Question 3

How often do you think a company representative should contact you to discuss issues? 

Weekly
Fortnightly
Monthly
6 Monthly
Yearly
Comments
Question 4

Rank the following in order of priority.

   (1 being the highest priority)

Cost
Equipment reliability
Communication with management
Professionalism of service persons
Response time to breakdowns
Comments

Question 5

 What aspects of you're current service provider do you like?
Cost
Equipment reliability
Communication with management
Professionalism of service persons
Response time to breakdowns
Comments

Question 6

 What aspects of you're current service provider do you not like?
Cost
Equipment reliability
Lack of communication with management
Lack of professionalism of service persons  
Poor response time to breakdowns 
Comments
Name   (optional)
Telephone   (optional)
E-mail   (optional)